Ivan Harris

Blog about Salesforce Service Cloud, Salesforce Einstein, Salesforce DX and product management

Salesforce Einstein Salesforce Service Cloud

10 Salesforce Service Cloud Einstein Features & Use Cases

Ivan HarrisJuly 29, 2020August 30, 2020

There are many case studies illustrating how artificial intelligence can improve the efficiency of a contact centre by automating the resolution of highly repetitive enquiries, such as order status, password...

Salesforce Einstein

3 Standout Salesforce Einstein for Service Features in the Summer ’20 Release

Ivan HarrisJune 26, 2020June 26, 2020

The Summer '20 release of new and enhanced features across the Salesforce Customer 360 Platform is upon us. The original schedule was pushed back from June to 11th, 17th and...

Product Management

Which Product Team Phase Is Your SaaS Startup In?

Ivan HarrisJune 25, 2020June 26, 2020

Back in February 2020, I authored a guest blog post for Forbes Technology Council about empowered product teams in B2B enterprise SaaS start-ups. The post covers why product teams often...

Ivan Harris

You will find me here blogging about Salesforce Service Cloud, Salesforce Einstein, Salesforce DX and product management. Head over to the About Me page to find out why I’m so passionate about these topics.